Terms of Use

Last Updated: 09/24/2026

These Terms of Use ("Terms") constitute a legally binding agreement between you and Benevolist, Inc., a North Carolina corporation ("Benevolist," "we," "our," or "us"), governing your access to and use of the Benevolist website, platform, applications, content, features, products, and services (collectively, the "Services").

By accessing or using the Services, creating an account, creating or participating in a Drive (defined below), or otherwise interacting with the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

1. DESCRIPTION OF THE SERVICES

Benevolist provides an online platform that enables users to create, manage, promote, discover, and participate in item-based donation drives, wish lists, charitable assistance campaigns, community support initiatives, and related activities (each, a "Drive").

The Services may include tools that allow users to:

Create and manage Drives;
Identify beneficiaries, charitable organizations, recipients, or causes;
Create lists of requested items;
Share Drives with others;
Receive updates and notifications;
Coordinate donations and deliveries;
Access links to third-party retailers and merchants; and
Track or report certain donation-related activities.

Benevolist does not sell products, accept donations, process payments, warehouse goods, transport goods, distribute goods, act as a charitable organization, act as a fundraising platform, act as a fiduciary, act as an escrow agent, or act as a delivery service.

All purchases of goods occur directly between users and third-party merchants.

2. ELIGIBILITY

You may use the Services only if:

You are at least eighteen (18) years old;
You have the legal capacity to enter into a binding contract;
Your use of the Services does not violate applicable law; and
You have not previously been suspended or removed from the Services.

The Services are intended solely for users located within the United States.

3. ACCOUNTS

Certain features require account registration.

You agree to:

Provide accurate, complete, and current information;
Maintain and promptly update your information;
Maintain the security of your login credentials;
Accept responsibility for all activities occurring under your account; and
Notify Benevolist immediately of any unauthorized access or security breach.

Benevolist may suspend, restrict, or terminate any account at any time for any reason or no reason.

4. DRIVES AND ORGANIZERS

A user who creates or manages a Drive is an "Organizer."

An Organizer is solely responsible for all information submitted in connection with a Drive.

By creating or managing a Drive, the Organizer represents, warrants, and agrees that:

Authority

The Organizer has all authority necessary to:

Create the Drive;
Identify any beneficiary;
Use any organization's name;
Use any trademarks, logos, photographs, or other content;
Designate any shipping or delivery location; and
Conduct the activities described in the Drive.

Beneficiary Consent and Privacy

The Organizer is solely responsible for obtaining all permissions, consents, authorizations, and approvals necessary to create a Drive relating to any beneficiary, recipient, charitable organization, or other third party.

Without limiting the foregoing, the Organizer represents and warrants that:

Any beneficiary identified in a Drive has consented to the publication and disclosure of any personal information, photographs, descriptions, circumstances, needs, or other content included in the Drive to the extent required by applicable law;
The Organizer has all rights and authority necessary to submit, publish, and distribute such information through the Services;
Any information concerning a beneficiary is accurate, complete, and not misleading;
The publication of such information does not violate any privacy rights, publicity rights, confidentiality obligations, contractual restrictions, court orders, or applicable laws; and
The Organizer will promptly remove or update any information that becomes inaccurate or that the Organizer no longer has authority to disclose.

Benevolist does not independently verify beneficiary consent, authorization, identity, privacy rights, or the accuracy of information provided regarding any beneficiary.

If any beneficiary, recipient, organization, or other person requests removal or modification of information relating to them, Benevolist reserves the right, but not the obligation, to remove, restrict, modify, suspend, or disable the applicable Drive, content, or account in its sole discretion.

The Organizer agrees to defend, indemnify, and hold harmless Benevolist from and against any claims, complaints, investigations, liabilities, damages, costs, and expenses arising out of or relating to the Organizer's disclosure of information concerning any beneficiary, recipient, organization, or third party.

Compliance

The Organizer will comply with all applicable laws, regulations, charitable solicitation requirements, privacy obligations, advertising requirements, and other legal obligations.

Delivery Locations

The Organizer is solely responsible for all delivery addresses, recipient information, shipping destinations, and fulfillment instructions associated with a Drive.

Prohibited Conduct

The Organizer will not:

Misrepresent needs;
Misrepresent affiliations;
Misrepresent nonprofit status;
Misuse charitable names or logos;
Create fraudulent Drives;
Use the Services for personal enrichment through deception; or
Otherwise engage in misleading conduct.

5. DONORS AND PARTICIPANTS

Users who participate in Drives are solely responsible for evaluating whether to support any Drive.

Benevolist does not endorse, recommend, certify, verify, investigate, monitor, or guarantee any Organizer, beneficiary, charity, recipient, or Drive.

Users participate at their own risk.

Before supporting any Drive, users should conduct whatever investigation they deem appropriate.

6. NO VERIFICATION

Benevolist may review information submitted through the Services but has no obligation to do so.

Without limitation, Benevolist does not verify:

User identities;
Organizer identities;
Beneficiary identities;
Charitable status;
Tax-exempt status;
Organizational affiliations;
Authority to create a Drive;
Authority to receive donations;
Delivery locations;
Need for requested items;
Accuracy of Drive information;
Delivery of items;
Receipt of items; or
Use of donated items.

The existence of a Drive on the Services does not constitute approval, endorsement, verification, certification, or validation by Benevolist.

7. THIRD-PARTY RETAILERS AND MERCHANTS

The Services may include links to Amazon, Walmart, Target, Home Depot, and other third-party retailers or merchants.

Benevolist is not:

The seller of any products;
The merchant of record;
A payment processor;
A fulfillment provider;
A shipping company;
A warranty provider; or
Responsible for product quality, availability, pricing, fulfillment, delivery, returns, exchanges, or refunds.

All purchases are governed solely by the applicable merchant's terms, conditions, and policies.

Any dispute regarding a purchase must be resolved directly with the merchant.

8. AFFILIATE RELATIONSHIPS

Benevolist may receive commissions, referral fees, affiliate compensation, or other consideration from third-party merchants when users make purchases through links provided on the Services.

Such compensation helps support the operation of the Services.

Benevolist makes no representation that any product price is lower, higher, or otherwise affected by any affiliate relationship.

9. USER CONTENT

Users may submit content, including text, photographs, logos, graphics, comments, communications, lists, and other materials ("User Content").

You retain ownership of your User Content.

By submitting User Content, you grant Benevolist a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, transmit, modify, and otherwise use the User Content as necessary to operate, improve, maintain, market, and provide the Services.

You represent and warrant that:

You own or control all necessary rights in the User Content;
The User Content does not infringe any third-party rights; and
The User Content complies with applicable law.

10. PROHIBITED USES

You may not:

Violate any law;
Submit false information;
Create fraudulent Drives;
Impersonate any person or entity;
Use another organization's name without authorization;
Upload malicious code;
Attempt to gain unauthorized access;
Interfere with operation of the Services;
Scrape or harvest information;
Use automated tools without authorization;
Circumvent security measures;
Infringe intellectual property rights;
Harass or abuse users; or
Use the Services for unlawful, deceptive, or harmful purposes.

11. INVESTIGATIONS AND ENFORCEMENT

Benevolist reserves the right, but not the obligation, to:

Review Drives;
Review User Content;
Request documentation;
Request proof of identity;
Request proof of affiliation;
Request proof of authority;
Remove content;
Remove Drives;
Suspend accounts;
Terminate accounts;
Notify affected parties;
Notify organizations;
Notify law enforcement;
Cooperate with investigations; and
Take any action it determines appropriate.

Benevolist may disclose information relating to a Drive, user, account, transaction, or investigation when it believes such disclosure is appropriate.

12. INTELLECTUAL PROPERTY

The Services and all related software, technology, content, trademarks, service marks, trade names, graphics, logos, and intellectual property are owned by Benevolist or its licensors.

Except as expressly permitted, no rights are granted to you.

13. COPYRIGHT COMPLAINTS

If you believe material on the Services infringes your copyright, you may submit a notice containing:

Identification of the copyrighted work;
Identification of the allegedly infringing material;
Contact information;
A statement of good-faith belief;
A statement under penalty of perjury; and
A physical or electronic signature.

Benevolist may remove allegedly infringing content and take other action consistent with applicable law.

14. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BENEVOLIST DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.

BENEVOLIST DOES NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED;
THE SERVICES WILL BE ERROR-FREE;
DRIVES ARE LEGITIMATE;
ORGANIZERS ARE AUTHORIZED;
BENEFICIARIES ARE LEGITIMATE;
DONATIONS WILL BE DELIVERED;
DONATED ITEMS WILL BE USED AS REPRESENTED; OR
USERS WILL ACHIEVE ANY PARTICULAR RESULT.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BENEVOLIST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

IN NO EVENT SHALL BENEVOLIST'S AGGREGATE LIABILITY EXCEED THE GREATER OF:

(A) ONE HUNDRED U.S. DOLLARS ($100); OR

(B) THE AMOUNT PAID BY YOU TO BENEVOLIST DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Benevolist and its officers, directors, employees, affiliates, agents, successors, and assigns from any claims, damages, liabilities, losses, costs, and expenses, including attorneys' fees, arising out of or relating to:

Your use of the Services;
Your User Content;
Any Drive you create or manage;
Any beneficiary you identify;
Any delivery location you designate;
Any violation of these Terms;
Any violation of law;
Any infringement of third-party rights; or
Any fraud, misrepresentation, or deceptive conduct by you.

17. ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association in Wake County, North Carolina.

The Federal Arbitration Act governs this provision.

The arbitrator shall have exclusive authority to resolve all disputes relating to interpretation, applicability, enforceability, or formation of this arbitration provision.

Class Action Waiver

All claims must be brought solely in an individual capacity.

No party may participate in a class action, collective action, representative action, or private attorney general action.

Jury Trial Waiver

YOU AND BENEVOLIST WAIVE ANY RIGHT TO A JURY TRIAL.

Exceptions

Either party may seek temporary injunctive relief for intellectual property violations, misuse of confidential information, or unauthorized access to systems.

18. GOVERNING LAW

Except to the extent preempted by the Federal Arbitration Act, these Terms and any dispute arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles.

Subject to the Arbitration Agreement above, any action that is not required to be arbitrated shall be brought exclusively in the state or federal courts located in Wake County, North Carolina, and each party irrevocably consents to the jurisdiction and venue of such courts.

19. TERMINATION

Benevolist may, at any time and in its sole discretion, suspend, restrict, disable, or terminate your access to all or any portion of the Services, with or without notice, for any reason or no reason, including if Benevolist believes:

You have violated these Terms;
You have provided false or misleading information;
Your conduct may expose Benevolist, its users, or third parties to risk or liability;
A Drive may be fraudulent, misleading, or unlawful;
Continued access is not in Benevolist's interests; or
Required by law.

Upon termination, your right to use the Services will immediately cease.

Termination shall not affect any rights, obligations, liabilities, disclaimers, indemnities, arbitration provisions, limitations of liability, licenses, or other provisions intended to survive termination.

20. CHANGES TO THE SERVICES

Benevolist may modify, suspend, discontinue, replace, restrict, or remove any portion of the Services at any time and for any reason.

Benevolist shall have no liability arising from any modification, suspension, interruption, or discontinuation of the Services.

Benevolist reserves the right to introduce new features, functionality, services, subscription offerings, payment functionality, verification programs, fundraising capabilities, or other enhancements in the future. Such offerings may be subject to additional terms and conditions.

21. CHANGES TO THESE TERMS

Benevolist may revise these Terms from time to time.

If Benevolist makes material changes, we may provide notice through the Services, by email, or by other reasonable means.

Your continued use of the Services following the effective date of revised Terms constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must discontinue use of the Services.

22. ELECTRONIC COMMUNICATIONS

By using the Services, creating an account, creating a Drive, participating in a Drive, or providing contact information, you consent to receive communications electronically.

Such communications may include:

Transactional notices;
Service announcements;
Security alerts;
Administrative messages;
Updates relating to Drives;
Notices required by law; and
Other communications concerning the Services.

You agree that electronic communications satisfy any legal requirement that communications be in writing.

23. CONSENT TO CONTACT

You consent to Benevolist communicating with you through email, text message, platform notifications, or other contact methods you provide.

You represent that you are authorized to provide all contact information submitted through the Services.

You are responsible for obtaining any consent required before providing another person's contact information to Benevolist.

24. FORCE MAJEURE

Benevolist shall not be liable for any delay, interruption, failure, or degradation of performance resulting from causes beyond its reasonable control, including:

Natural disasters;
Fire;
Flood;
Earthquake;
Severe weather;
Pandemic;
Epidemic;
War;
Terrorism;
Civil unrest;
Labor disputes;
Utility failures;
Internet outages;
Telecommunications failures;
Cyberattacks;
Government action; or
Failures of third-party service providers.

25. ASSIGNMENT

You may not assign or transfer these Terms or any rights or obligations hereunder without Benevolist's prior written consent.

Benevolist may assign, transfer, delegate, or subcontract its rights and obligations under these Terms without restriction.

26. NO WAIVER

No waiver by Benevolist of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

Failure to enforce any right or provision shall not constitute a waiver of such right or provision.

27. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect.

If the Class Action Waiver in Section 17 is found unenforceable, then the Arbitration Agreement shall be deemed null and void solely as to that claim.

28. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Benevolist regarding the Services and supersede all prior or contemporaneous understandings, agreements, communications, and proposals relating to the Services.

29. SURVIVAL

The following provisions shall survive termination of these Terms and your use of the Services:

User Content licenses;
Intellectual Property provisions;
Disclaimers;
Limitation of Liability;
Indemnification;
Arbitration Agreement;
Governing Law;
Assignment;
Survival;
Any provisions which by their nature should survive termination.

30. CONTACT INFORMATION

Questions regarding these Terms or the Services may be directed to:

Benevolist, Inc.

Email: info@benevolist.org

or such other contact information as Benevolist may designate through the Services.

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.